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VisualGSM Enterprise User Guide
    
ADMINISTRATOR AND 
USER GUIDE
          
 
                                                
              
VISUALtron Software Corporation.  Copyright 2008
Welcome to VISUALtron Software Corporation.
VERSION 4.6.x FOR WINDOWS 2008/2003/2000/XP/Vista
Server/Workstations
VisualGSM Enterprise User Guide
Thank you for buying VisualGSM mobile application server (Enterprise
Series), a truly unique combination of powerful application features
and performance for rapid application deployment.  Our goal is to
empower your business solutions to give it the advantageous edge in
today’s ever-growing telecommunications dependent industry. 
Copyright 2008 by VISUALtron Software Corporation.  All rights reserved. 
This document and material contained in it are copyrighted. The
document may not be copied, in whole or in part, without the written
consent of VISUALtron Software Corporation.
VisualGSM Enterprise User Guide
Sales and Technical Assistance
VISUALtron Software Corporation is represented by
Visualtron Software (Singapore) Pte Ltd.
Phone: +65 62224303
Email: support@visualtron.com
For quickest response, please refer to Online Support
website (User Forum/latest Documentation/FAQ):
http://www.visualgsm.com/customer_support.htm/
     
VisualGSM Enterprise User Guide
Preface
“ Click and deploy mobile application server ”
This document provides basic instructions for installing,
configuring, and running VisualGSM Enterprise Version 4.6.x on
Windows 2000/2003 Professional/Server/Advanced Server
(Service Pack 4), Windows XP or Windows Vista. It should be read
by system administrators or anyone who is going to perform the
installation. VisualGSM users will benefit from reading the
chapters on configuring and running VisualGSM Enterprise
Version 4.6.x.
This document does not touch on VisualGSM Enterprise Addons
such as Email2SMS, Alert2SMS and Text2SMS.  Please refer to the
website under Customer Support/Documentation section to
download the relevant manuals.
The latest version of this documentation can always be found on
the website at
http://www.visualgsm.com/customer_support.htm/
Installation Note: You must download the software patch using
the Auto-upgrade function on VisualGSM Enterprise Manager
Console to complete the installation.
VisualGSM Enterprise User Guide
- This page is left intentionally blank -
VisualGSM Enterprise User Guide
Table of Contents
Sales and Technical Assistance
3
Preface
4
Getting Acquainted
10
1.1 About This Guide
10
1.2 Who Should Read This Guide
10
1.3 Overview of VisualGSM Enterprise
11
1.4 Documentation Conventions
13
System Specific Requirements
14
Installing and Registering VisualGSM Enterprise
15
3.1 Installation
15
3.1.1 Introduction
15
3.1.2 VisualGSM Installer and Database Setup Wizard.
15
3.1.3 VisualGSM – Window Service and Auto-Upgrade
16
3.1.4 Uninstall VisualGSM Enterprise
17
3.2 Registration
17
3.2.1 Evaluation
17
Configuring VisualGSM Enterprise
19
4.1 Introduction to VisualGSM System
19
4.1.1 VisualGSM – Service, Manager Console, and Database
19
4.1.2 2-ways of administering VisualGSM via the Manager
20
4.2 Configuring VisualGSM Server
21
4.2.1 Logon to VisualGSM Enterprise Manager using default settings
21
4.2.2 Logon to remote database via VisualGSM Manager
22
4.2.3 Starting VisualGSM Service
28
4.2.4 Basic System Configuration for VisualGSM Enterprise
29
4.2.4.1 General Tab – Basic Settings Section
31
4.2.4.2 General Tab – Advanced Settings Section
33
4.2.4.3 General Tab – Delivery Report Section
34
4.2.4.4 General Tab – Forbidden Numbers Section
35
4.2.4.5 General Tab – Message Processing Intervals
35
4.2.4.6 Modem Tab – Modem Settings Section
36
4.2.4.7 Modem Tab – Modem Transmission Configuration Setting Section 38
4.2.4.8 Modem Tab – Multiple Modems Auto-routing Setting Section
39
4.2.4.9 Modem Tab – Application Test Run Mode Setting Section
40
4.2.4.10 Email Tab – On Server Failure Alert Setting Section
41
4.2.4.11 Email Tab – Start/stop server success setting Section
42
4.2.4.12 HTTP2SMS Return Messages Tab
43
4.2.4.13 SMS Template Tab
44
4.2.4.14 Others Tab – Web/Firewall Proxy Settings Section
45
4.2.4.15 Others Tab – Maintenance Section
46
4.2.4.16 Others Tab – Log Location Section
46
4.2.4.17 Others Tab – No Access Rights Return Section
46
4.2.4.18 SMPP Tab – SMPP Connectivity Settings
47
4.2.4.19 Acknowledgement/Escalation Tab
50
4.2.5 Major Functions Tabs/Configurators.
53
4.2.5.1 Service Manager Tab (Real-time Log)
54
4.2.5.2 Log Tab
55
4.2.5.3 Keyword Tab
57
4.2.5.4 Carrier Code Tab
73
4.2.5.5 Mobile Security Tab
74
4.2.5.6 HTTP Security Tab
76
4.2.5.7 Ringtone Tab
77
4.2.5.8 Phonebook Tab (revised in v3.6.5 onwards).
80
4.2.5.9 Send SMS / WAP Push Tab
81
4.2.5.10 Delivery Report Tab
84
Frequently Asked Questions (Troubleshooting)
87
5.1 GSM/GPRS device/SIM card related Issues
87
5.1.1 The LED on the GSM/GPRS modem is not lighted up/blinking
(Wavecom Modem only).
87
VisualGSM Enterprise User Guide
5.1.2 The LED is lighted up/blinking but service manager is unable to start
even though I have clicked on the start service button.  An “Access
Denied” error is displayed on the Service Manager.
87
5.1.3 The LED is lighted up, but not blinking (Wavecom Modem).
88
5.1.4 I’m using a phone with a data cable and the service manager is
unable to start.
88
5.1.5 The LED on the Wavecom GSM/GPRS modem is lighted up but not
blinking.
89
5.1.6 I get a “CPIN” error while starting the service Manager.  The server
fails to start.
90
5.1.7 How many SMS messages can I send out per minute?
90
5.1.8 Do I have to get my own SIM card and how much does one SMS
cost?
90
5.1.9 Do I need to have the Nokia Cellular Data Suite to use VisualGSM
Enterprise with Nokia Handsets?
91
5.2 Problems connecting to Console Manager or Starting VisualGSM Service
92
5.2.1 The Manager Console displays an error stating “Please config system
ODBC:VisualGSMAdmin” during logon.
92
5.2.2 The Manager Console displays an error stating “Can’t or cannot
connect to MySQL/MSSQL/Oracle” during logon.
95
5.2.3 The Manager Console displays an error stating “Access denied for
User” during logon.
96
5.2.4 The Service Connection Setting is greyed out.  I cannot start the
service as the database user and password is incorrect.
98
5.2.5 The Service Manager displays “Please configure VisualGSMODBC”
98
5.2.6 The Service Manager displays “Cannot connect to
MYSQL/MSSQL/ORACLE….”
99
5.2.7 The Service Manager displays “Access is denied”.
101
5.2.8 The Service Manager displays “Cannot initialize GSM/GPRS modem
at COMx”
101
5.2.9 The Manager Console displays an error stating “Login failed for user
‘sa’. Reason: Not associated with a trusted SQL Server” during logon.
102
5.3 HTTP/Web or ODBC/SQL Interfacing with VisualGSM
104
5.3.1 How to interface with VisualGSM Enterprise to send SMS?
104
5.3.2 I get an HTTP 500 Internal Server Error or no response when using the
web forms / csend.exe / csend.dll.  I am using IIS.
105
5.3.3 My program cannot send SMS using the ActiveX HTTP and Java
program example which I’ve downloaded from your website.
106
5.3.4 I received an SMS 004 error when I tried to use the Web Send SMS
form.
107
5.3.5 I received an SMS 006 - Fail to insert SMS record into LOGLOG table.
108
5.4 Housekeeping/Maintaining VisualGSM
109
5.4.1 What are the housekeeping procedure I need to carry out for
VisualGSM Enterprise over the longer term.
109
5.4.2 I am always receive warning emails from VisualGSM Enterprise.
109
5.5 General Questions
111
5.5.1 What is an SMS message gateway?
111
5.5.2 What is an SMS-to-IP gateway good for?
111
5.5.3 What is a GSM/GPRS device?
112
5.5.4 How do I connect a telephone or modem to the computer?
112
5.5.5 How do I add my own operator logos?
112
5.5.6 What is a flash SMS?
112
5.5.7 Do I need a dedicated Internet connection for my server to continue
running?
113
5.5.8 How would I know whether or not my messages sent are received by
the recipient?
113
5.5.9 What if I am not around the server and one of the recipients of my
message sent an important SMS back to me?
113
5.5.10 I am not a programmer, instead of keywords assigned to external
programs/web scripts, what else can I use to respond to incoming
messages.
113
5.5.11 How secured is SMS?
114
VisualGSM Enterprise User Guide
5.5.12 Can I use a standard telephone line modem or Internet connection
with VisualGSM Enterprise?
114
5.5.13 How do I add my own ring tone to the Enterprise Manager module?
114
5.5.14 What is WAP Push?
115
VisualGSM Enterprise User Guide
            Visualtron Software Corporation
9
Table of Figures
Figure 3.10 Registering using Enterprise Manager.
..................................................................................
18
Figure 3.20 Registration screenshots............................................................................................................
18
Figure 4.10 : VGSM Enterprise Manager module.
....................................................................................
21
Figure 4.11 : Selecting default database prior to logon........................................................................
23
Figure 4.12 : Configuring VisualGSM Server to connect to a different database..........................
24
Figure 4.14 : The Enterprise Manager module after clicking “Managing Server”..........................
26
Figure 4.15 : Error messages when trying to start the server with MySQL and MSSQL databases
respecitvely in “Offline” mode..............................................................................................................
27
Figure 4.16 : The Configuration window (General Tab).........................................................................
30
Figure 4.17 : The Configuration window (Modem Tab)..........................................................................
38
Figure 4.18 : The Configuration window (Email Tab)...............................................................................
41
Figure 4.19 : The Configuration window (Others Tab)
............................................................................
45
Figure 4.20 : Pop-up bar indicating that the service manager is starting.
.......................................
52
Figure 4.21 : An example of sending SMS using a web form................................................................
53
Figure 4.22 : Configuration tabs on Manager Console..........................................................................
54
Figure 4.23 : Service Manager Tab...............................................................................................................
55
Figure 4.24 : Log Tab.........................................................................................................................................
57
Figure 4.25: HTTP URL type...............................................................................................................................
61
Figure 4.26 : Allow service to interact with desktop for COMMAND EXE..........................................
63
Figure 4.27 : Command EXE type.................................................................................................................
64
Figure 4.28 : Email type....................................................................................................................................
65
Figure 4.29 : Pop-up window by clicking on the “Test” button............................................................
65
Figure 4.30 : Configuring email settings and password..........................................................................
66
Figure 4.31 : Information type........................................................................................................................
66
Figure 4.32 : Pop-up window after clicking on the “Test” button.
......................................................
67
Figure 4.33 : SQL Query type (example 1).
................................................................................................
69
Figure 4.34 : SQL Query type (example 2).
................................................................................................
70
Figure 4.35 : SQL Query type (example 3).
................................................................................................
70
Figure 4.36 : SQL Query type (example 4).
................................................................................................
71
Figure 4.37 : SQL Query type (example 5).
................................................................................................
71
Figure 4.38 : Pop-up window after clicking on the “Test” button.
......................................................
71
Figure 4.39 : SQL delete/insert/update (example 6)
..............................................................................
72
Figure 4.40 : Support for multiple (example 7)..........................................................................................
72
Figure 4.41 : Text File type.
..............................................................................................................................
73
Figure 4.42 : Carrier Code Tab.......................................................................................................................
74
Figure 4.44 : Mobile Security Tab – Keyword View.
.................................................................................
75
Figure 4.45 : All mobile can access all keywords checkbox override in Configuration form.....
76
Figure 4.46 : HTTP Security Tab.......................................................................................................................
77
Figure 4.47 : Ring tone Tab.
............................................................................................................................
78
Figure 4.48 : Logo Tab.....................................................................................................................................
79
Figure 4.49 : Phone Book Tab.........................................................................................................................
81
Figure 4.50 : Send SMS Tab.
............................................................................................................................
83
Figure 4.51 : Delivery Report Tab
..................................................................................................................
85
Figure 4.52 : Send SMS Tab – Select Delivery Report Actions...............................................................
86
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